Help & Support

Support

We’re a small team and we read every message.

Get in touch

The fastest way to reach us is by email. We aim to reply within 2 business days.

When you email, it helps us help you faster if you include: the marketplace you were listing on (Etsy, eBay, Depop, Vinted or Shopify), the browser you’re using (Chrome, Firefox or Edge), and a short description of what happened — plus a screenshot if you have one.

Getting started

If you’ve just installed the extension, here’s the whole workflow:

  1. Open the MyShopRender sidebarClick the MyShopRender icon in your browser toolbar and sign in with your email.
  2. Drop in your product photosAdd your photos and, optionally, a one-line hint (colour, material, condition). Pick the marketplace you’re listing on.
  3. Review the draftMyShopRender writes the listing, opens the form, fills every field, and saves it as a draft. Nothing is ever published automatically — you review and hit Publish yourself.

Common questions

Which platforms and browsers are supported?
Etsy, eBay, Depop, Vinted and Shopify, on desktop Chrome, Firefox and Edge. Shopify image upload works on Chrome and Edge only. Mobile isn’t supported yet.
Will it ever publish a listing without me?
Never. MyShopRender only saves drafts — nothing goes live until you open the draft in your shop and click Publish.
My photos didn’t attach on Shopify.
Make sure you’re on Chrome or Edge (Shopify image upload isn’t available on Firefox), that only one copy of MyShopRender is enabled, and that the browser developer tools aren’t open on the Shopify tab during a fill. If it still happens, email us with the details above.
How many listings do I get?
The free tier includes 5 listings. Paid plans and limits are on the pricing page.

More answers are in the FAQ on our homepage.

Account & billing

You can manage your plan, check your usage, and sign in from your account dashboard. Billing is handled securely by Stripe — we never store your card details. You can upgrade, downgrade, or cancel at any time; changes take effect from your next billing cycle and access continues to the end of the period you’ve paid for.

For billing questions or to request a refund under our refund policy, email [email protected] and we’ll look into it. Full terms are on our Terms of Service page.

Report a bug or problem

Found something broken, or a marketplace form that didn’t fill correctly? Please let us know — reports from sellers are how we catch and fix issues quickly. Email [email protected] with the marketplace, your browser, and what you expected versus what happened. A screenshot of the listing form or any error message is hugely helpful.

Your data & privacy

Your product photos are processed only to generate listing copy and are not stored after the request completes. We never ask for your marketplace passwords, and the extension fills forms in your own logged-in browser session. Full details are in our Privacy Policy.